I’ve had j. Lewis home insurance for a few years. Today I needed to add home contents to it. There must have been some confusion, stemming from terrible explanation from the j. Lewis advisor who ended up shouting down the phone and not allowing me to say anything other than’I think I’ll leave it there ‘ Truly awful experience with the worst customer skills I’ve ever come across. I immediately spoke to a different insurer who brilliantly explained all that was needed and have consequently left j. Lewis who should be ashamed with this level of unprofessionalism.