I had to call this company three times today, each time waiting 20 minutes listening to a recorded message telling me how important my call was to them. I dialled another number within the company which was picked up; the operator said that they would get customer services to call me back. They did not call me back of course. The cost of insuring my classic car is £120 or so, of which £70 was the 'arrangement fee'. I use Lancaster because they are the 'preferred insurer' of the MG Owners Club. The cancellation cost of my policy is 'up to £50', so I'm locked in for this year. It's clear from talking with the 'Customer Care' staff that they have no interest in the customers, the staff are probably poorly paid and not happy about the situation themselves. I will never use this company again and would advise any reader of this review to keep well clear of them. I'm going to write to Roche Bentley (the Head Of MG Owners Club) and suggest he drops them as 'Preferred Insurer' - they do no credit to the club at all.