Lancaster Insurance Reviews

Name: Lancaster Insurance
Rating: 1.92

1.9 Rating 223 Reviews

22 %

of reviewers recommend Lancaster Insurance

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1.9

Based on 223 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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Posted 2 months ago

“I have been with Lancaster since 2022 and never had an issue. It's 2024 they are suddenly unable to provide me with a renewal quote. After calling I found out that I cannot get insurance (unless I want to pay over £1000) due to the fact that I only have an MGB and no other vehicle (seriously, WT actual F???). It's also suddenly parked in a car park according to them (none of my details have changed since 2022). After 5 minutes on Go Compare I insured my classic for under £300. I'm not sure what has happened to Lancaster in the last year but they have lost my business for life.”

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Posted 3 months ago

“The best price on the market, quick to get. Very happy with!!!”

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Posted 4 months ago

“Good value and polite those that cancel should check there terms on refund as you arnt going to get a good quote and expect everything as it is for your insurance cover if you want short term insuance you pay more ?”

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Posted 7 months ago

“Been with lancaster for a good few years now even though my premium went up slightly each year. 2023 i payed just over £350, 2024 they want over £1000. Not a chance!”

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Posted 8 months ago

“Insured my car with Lancaster 2022-2023. Found cheaper cover elsewhere for 2023-2024. Just had an email from them so out of curiosity filled in form. Quote was over £800. I'd already used Compare The Market and had a quote of £320. Needless to say I won't be using Lancaster.”

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Posted 8 months ago

“tried to get a quote, several times said very busy, never got through so gave up like so many others, i wont bother again”

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Posted 10 months ago

“I went through gocompare last year and Lancaster said my car was classed as a classic, I paid £141 for the year recommended to all my friends, now due for renewal £545, nothing has changed, however I wanted to know what renewal was and saw the horrendous feedback from others”

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Posted 10 months ago

“Absolutely awful company Dont listen rude overcharge avoid avoid avoid it has literally made me I’ll dealing with them”

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Posted 1 year ago

“Extremely disappointed and amazed that I have sold my classic car within 6 months of new insurance and expected after many years with Lancaster that I would get a refund, but not a penny. Regret now that I had recommended them to the new buyer who did actually insure the car with them! Be aware folks.”

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Posted 1 year ago

“Worst customer service I’ve ever experienced. No online facilities and almost impossible to get through to, then if you do, they can never help, you’re told someone will call you back, and surprise surprise no one does.”

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Posted 1 year ago

“Do not use this company. Have had bad service from day one in my view they are a rip off”

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Posted 1 year ago

“Be warned - if you insure your car annually with Lancaster Insurance and then have to cancel 50 days into your policy because you change your car and they won't insure it, you won't be due a refund. They just tell you it's tough luck and refer you endlessly to their terms and conditions. I won't be insuring any of my vehicles with Lancaster Insurance again.”

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Posted 1 year ago

“I took out an insurance policy with Lancaster Insurance company for £108. When I cancelled after 26 days, due to selling my car, I got zero refund. Ripped off! I will never use them again.”

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Posted 1 year ago

“Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of the vehicle. They only 'refunded' 6 months of the premium for 86 days cover and then the cancellation charge convieniently was exactly the amount of that 'refund'. Will never use for any of my vehicles again.”

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Posted 2 years ago

“Been with them for 10 years Always had first class service, but they have been bought by another company and service is shocking I have called, emailed and messaged as I need to change cover, but no reply in 4 days”

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Posted 2 years ago

“They managed to find me a most excellent price for my classic Landrover insurance, nearly half that of other companies!”

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Posted 2 years ago

“Took out the insurance paid for the year, cheap but I have an old car so suited me. Only to be told could not use ncb then told no refund and they were doing me a favour by not charging a cancellation fee. It was them that wanted to charge more money and again me out of pocket, beware and check your no claims bonus is valid with them??”

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Posted 2 years ago

“You have really annoyed and fxxxxx me off poor service had a battle just to prove who i am and and ypu argued the toss that got sorted. Still waiting for the valuation email so i can send photos of the car but nothing take 48 hours for it huh you are a joke and i'm fed up with you lot. If anyone ask's are you good to insure with i wont be recommending you to anyone thats how unsatisfied i am with your company”

Helpful Report

Posted 2 years ago

“Cost me £133 when I sold my car and cancelled the policy. Tried to take it out a couple of months later by DD ..close brothers premium finance ..they seem fine but Lancaster are a nightmare..I will never use again”

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Posted 2 years ago

Lancaster Insurance is rated 1.9 based on 223 reviews