Michael Evans
Company did not tell me that my policy had been cancelled!!! I was unaware that there was a problem with the NCD notice, and they cancelled my policy. They send lots of emails, that simply say "here are documents that apply to your policy", at the bottom, tucked away in the attachments (that don't always open properly on a smartphone) here you will find a document that says they have cancelled your insurance!!! I don't know why the don't actually tell you in the subject line of the email "Your policy has been cancelled"?? Its certainly not due to any legal reason, as the DVLA will send you emails saying your car is not taxed... And they want to apply a £100 cost to stop the £250 policy 2 months in. So it will have cost me £200 for 2 months insurance! Then, when I want them to sort it out and re-insure me, they have the cheek to ask for an "arrangement fee" for the new policy. This is very sharp practice from a very poor company. I would avoid them - they go out of their way to deliberately entrap you... I'll be going to the ombudsman and lodging a formal complaint.
3 years ago
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Lancaster Insurance has a 1.96 average rating from 199 reviews

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