Completely Unprofessional. I'm going to leave my name out of this review so that the person that took my call can remain anonymous. Called to request a car insurance quote, got through pretty quickly but went downhill from there. Firstly, the advisor pretty much refused to pronounce my name correctly and kept pronouncing it completely wrong even after I said it multiple times and spelled it out for them, not the end of the world but it felt deliberate. The person didn't seem to know their own system, maybe a trainee? It took 25 minutes to find out that I couldn't recieve a quote. I was asked unnecessary questions such as when asked whether I use my vehicle to commute to work and I replied "No", I was asked "So, do you walk or catch the bus?". Also, the advisor refused to quote for the future even though I was looking for my insurance to start in around a month, for example, I asked if we could quote with a car club discount as by the time I went ahead with their insurance I would be a member but they refused incase 'we both get in trouble', strange considering every other insurance I have received a quote from have been more than happy to quote as a car club member. They also refused to quote with my no claims discount that I would have gained before the date that the insurance starts because 'I dont have it yet', again, other insurers accept future NCD without problems. Honestly, I only looked into Lancaster due to a fairly popular Youtuber endorsing them. Lancaster Insurance need to give their advisors some much needed customer service training because if I was able to get a competitive quote from them I still would have gone elsewhere.
2 years ago
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Lancaster Insurance has a 1.96 average rating from 199 reviews

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