WARNING In 45 years of driving this is the worst experience I have had with a broker and the insurance company they used,( Equity red star) it would seem they are tied in with Markstudy who also have a terrible reputation.
I was invited to renew my policy for another year and did so, 2 weeks later they e.mailed me to advise that they thought my car was undervalued and advised me that the insurer was going to cancel the policy, if I did not pay another £210. whilst obtaining proof of its value they cancelled my policy with no refund. I made a complaint and this was rejected.
They are very hard to get a reply from and I would not trust them with a Classic car ever again.
There was no continuity in discussions.
If you read the reviews of Markstudy they seem even worse, with people struggling to get paid out on claims.
I have written to the Ombudsman and await a reply.
They will not now send proof of my no claims discount for my new insurance company, and they are now advising me that if I cant get hold of proof of ncb they will cancel my new policy. I think the whole insurance industry needs a big shake up.
You have been warned, DO NOT USE THIS COMPANY
5 years ago
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