Overview Reviews About Legal & General Logo Legal & General Reviews 11,036 • Average 3 stars: Average 3.2 In the Insurance agency category Reviews 11,036 Excellent 43% Great 16% Average 9% Poor 7% Bad 25% Filter by: All reviews company policy service time customer service year month claim money week ... Search reviews Mrs Dinnie 3 reviews 1 star: Bad Updated 21 hours ago Sadly my husband passed away 9 weeks… Sadly my husband passed away 9 weeks ago, Claim on life insurance was submitted 9 weeks ago, Very little communication apart from " we will review in x amount of days" all paperwork required by them was sent by return, 8 weeks into the claim ( all paperwork in place) Legal and General decide to request deceased husbands medicial records. When at the most stressful time of my life I have to borrow to pay Mortgage is not what life insurance was taken out for.It was taken at the same time as a remortgage to clear mortgage in the event . Funeral expenses I also had to borrow even though " A Funeral pledge " is Part of there sales pitch. My anxiety levels are through the roof, I can't grieve properly due to stress, 1/10/2021Email sent as requested by Beth, Will update accordingly 4/10/2021 Still no contact , Even though promised would be priority, 5/10/2021 As you can see, The " Generic" response promised " priority" As yet still no update, This is really not good Business practice when dealing with vulnerable people at the worst time in their lives, It was supposed to " help " take some of the worry..Instead it has made it far far worse my the delays and lack of communication