Terrible experience. Don't buy pet insurance from them. For the last month I have been trying to get the money they owe me and I've been told that on 2nd,3rd,6th,8th,15th,17th,21st and 23 i was paid. Its a different day each time I've rang. I have not received the money owed and my dogs cancer removal operation had to be delayed 22nd because of this and now the 4th January may be cancelled again because they refuse to pay me 500 that they owe. Each time i ring its the same script with variations. I've been paid on different dates(I haven't) they will email finance to sort it out because they can't contact the finance team by phone?!? Some one will call me back (they dont) and then the next day I ring I get the same run around. Even worse is I've emailed the people direct that respond to messages on here and get an encrypted email response that I can't read as I'm unable to reset my email because of an error on their end Contacted a solicitor and financial ombudsman about this today. My poor dog is seriously ill and they will not pay me what I'm owed.