I used the L & G website to set up a policy
When I phoned the call centre to request an exchange cover note I discovered the website had mixed up the house numbers on the ‘Insured Property Address’ and my ‘Previous Address.
This is a website software bug. The Address is selected / validated by Postcode and the House number. The Address on the Policy Schedule simply did not physically exist.
The Call centre was unable to rectify this error and had to cancel the policy.
9 years ago
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