We had a leak in the roof after severe weather and although I had emergency assist on my policy, we were never offered this. They refused to pay for our roof repairs even after getting a report from an independent surveyor saying it was storm damage. Please do not use legal and general if you want the cover you have paid for. This was supposed to be a 5 star insurance but we have paid almost £2000 out of our own pocket already.
9 years ago
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