I have been trying to withdraw money from my ISA account. thinking it was an easy process, all I have is an error message. when I contact the helpline all I have is a recorded message saying that staff is on training until 9.30.. My calls were made at 10;15 and 10.22. I'm getting worried now, I need to get my money ASAP!!! I've read all these reviews on trust Pilot it's worrying. My Life insurance and ISA will be closed with you for sure!! Update; finally had someone who could not help. The agent sent an email to another service to see what they can do for me.. Appalling service!! so I guess I won't be able to withdraw money from my ISA today!!! Please do something about my case ASAP!!!! This is MY MONEY I NEED TO GET IMMEDIATE ACCESS TO IT!