I would have given no stars, but that doesn't seem to be an option. I have a pension with L&G, transferred to them by another company. I have been trying to access my money since the 21 Feb. There have been many and varied issues. The initial quotation process was difficult and every time I needed a re-quote it took a minimum of 5 days. After much cycling round quotes, I finally had an agreed quote, and sent in the application on 31 March. Was informed on 6 April that I needed to add in a date and that no payment could be made until I sent in the information. I responded immediately (6 April). Heard nothing, so chased on 21 April. Told that they had the info now and would look at my info next week (28 April). Very unhappy. Was promised a call from a manger, but it might be Monday, as the call was late Friday. Monday came, with no call. Rang the 'Help' line on Monday. Everyone went into a bit of a panic. Will send out a CHAPS payment, hopefully today (24 apr), but late in the day so might be tomorrow. Also a manager is keen to speak to you, but is on another call. If the manager can't speak to you today it will be first thing Tuesday. Heard nothing first thing Tuesday (25 April) and no money in my account. Rang the 'Help' line around 11:30 and after checking was told that the CHAPS payment had failed and they would try again tomorrow (Wed) and the money would be in the account on Friday (clearly not being sent by CHAPS if that's the case). Asked to speak to a manager again and two hours later I still haven't spoken to a manager. Processes are flawed and their attitude toward pension customers, if my experience is anything to go by, is one of complete indifference. If I could move my funds at no cost, I would do it in a heartbeat. St James Place took three weeks to do the same actions from initial discussion to funds in my account.