Currently engaged in litigation against this 3rd rate wreckage of inertia. For the 2nd time I tried to withdraw my pension and for the second time they refused to communicate with me. I needed the money for medical bills. Had to get a high interest loan because of their obstructive behaviour, and they are well aware I'm a vulnerable person with a brain tumour. Very much looking forward to the court making a judgement against these cretins who are utterly devoid of humanity or common decency. To add insult to injury, they wanted me to call them on a premium rate number to negotiate a settlement. Disgusting predators. Needless to say I declined.