Have had pet insurance with L&G for 3 years now, not had to claim before. Pet had a operation on his knee, they refused to pay out as they said it was pre-existing, despite never having a problem with that knee and my vet writing to them to confirm that is wasnt. They took 3 months to review details and come to the decision also, despite advising that they would deal with claim within 10 days
8 years ago
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