We came back home at 10:15 p.m. and realised there had been a burglary at our house. The back door glass had been smashed. Obviously the police advised us to get in touch with the insurance Emergency services adn get the property secured. The first call was made around 10:30 p.m. and we were told that someone would contact in 15 minutes. The same response was given until 2:00 a.am. in the morning when finally they said that the contractor has now refused the job. This was in a situation when the family was already scared adn emotionally challenged. We went to a friend's place but my husband was standing out in teh cold /sitting in the car waiting for someone to come. Finally at 3:30 a.m. the company said that they could not arrange anyone to come over. On my insistence , My husband left the property vulnerable and came to the friends place so atleast we could all be together. Not a good experience at all , especially when we needed help the most. Will not recommend at all.