12 weeks ago I received a letter from legal and General informing me that my father, who died in 2010, had a life insurance policy. All the paperwork, will, our mums will and death certificates were sent to Legal and General the same day. I had to set up a secure email account with Legal and General for updates. 12 weeks and 1 update, prompted by an email from me, later and still nothing. A phone call to Legal and General and I was told they were waiting for a response from HSBC regarding the policy but had to chase it up by snail mail as they didn't have a contact number for them! It took me 2 minutes yo find a contact number and confirm with HSBC that it was the correct number to chase up this correspondence. The same day I passed this number to Legal and General. In that phone call i was told, patronisingly, that 'I should sit and wait patiently' by a member of the claims team. 2 weeks later, absolutely no contact, info or update from them. Formal complaint being made tomorrow.