Bought a policy on 19th Jan to replace my home insurance due 30 th Jan 2017. Was unable to gain access to review policy , site did not work. After numerous e mails that where ignored I rang them. They promised to send out postal copy, and a new e mail. Policy proved inadequate, only insured emergency cover for nine months not a year .... rediculous. Cancelled policy 1st Feb . They tried to charge me cancellation fee, (you have a two week cooling off period anyway. )asked for refund 2/5 days. Rang them repeatedly. Now it's 7/10 days. Meanwhile my property it uninsured because of their inadequacy. I'm still awaiting payment and it's now 12th. Do not touch. Inconsiderate, uncaring thoughtless company. I am seeking legal advice.