Worst company I have ever had the misfortune to be insured with. My dog got an ear infection, which then snowballed into a major operation. I paid £345 in November 2016 to the vet for a polyp to be removed. After a biopsy the inner ear needed to be removed and operation took place in December. After chasing loads of times, they paid the Newmarket company for Decembers op direct, but my £300 odd is still outstanding with loads of excuses ie no history sent, no invoice, no completed documentation....Even though both claims sent in same envelope, my VET has sent all info 3 times to Bizzy @ legal & general, and I have sent the complete forms twice. Crap company don't use them really poor poor pay up when they have to and Ive never missed or been late on 1 payment.