Storm damaged my roof, so I tried to make a claim from them. They told me they did not insure asphalt flat roofs but when I took out the insurance I was advised they did. I wrote to Nigel Wilson the CEO, who basically could not care less & passed me on to a Chris Newman who certainly could not care less.In have since cancelled the balance of the insurance with them, they even tried to charge me £24.99 cancellation fee, until I threatened to take them to court. Buildings insurance with these people is in my opinion just legalised fraud. They are a very dubious company in my opinion.