My name is Mr O Davies Ref D140911648. 14 yrs, NCB. Water leak from toilet damaged toilet floor and kitchen ceiling below. Leak at 1am. Called emergency plumber came at 3am. Water leak isolated but too let faulty can not put water in Cisten..will leak again. 9 days later (2day)BVS come to do assessment. Ignores damage on bathroom floor, toilet not fixed, and after exess offers a shocking £188 to mend damaged ceiling. I could not even hire an Apprentice to repair the job for that! My very first experience making a claim. I would not recomend L&G to anybody. So really upset. shocking. My children continue to use a bucket to flush our toilet tonight!!!!