We have had the misfortune to have an ongoing claim with legal and general for water damage. They are completely incompetent. They could not even document the correct amount of rooms we had water damage in, they even mistook tiles for laminate flooring. We had ten visits from multiple contractors they use, several of the visits cancelled some without any notice at all. They then offer a sum in settlement which is a fifth of the cost of the work with no breakdown of the work behind it. This is still ongoing I would never recommend to use them they just go to extreme lengths to not pay out what they owe.