The call waiting times are horrendous I've tried to contact them at various times of the day to discuss my home insurance policy. In the end I finally got through after an other wait of 25 minutes on hold and duly cancelled my renewal. The staff member asked why I wished not to renew with them when I explained that I've tried numerous times to get through she didn't even try to offer me any incentives to stay. I hate to think if if you ever had to claim emergency assistance this put me off using them in future
6 years ago
Legal & General has a
1.7
average rating
from
602
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