Stay away from Legal And General. I had buildings and contents insurance with them and had a water leak. They did everything to pay out as little as possible.
It started with the surveyor attending and saying on his report evidence of signs of damp? After a major water leak.
They disputed I had kitchen ceramic tiles and said it was laminate despite me sending pictures. They said they would get Mark from Poloygon to check?? Why didn't they send an assessor. My claim was put to a third party Claims Consortium who were worse. The staff turnover is high so I had three or four people dealing with my claim. I had to constantly call in and wait on the phone for ages and then the person dealing was always at lunch or on another line.
If they had sent an assessor they would have seen the damage. They argued for weeks over a damaged cupboard despite me sending pictures which they apparently lost?
Polygon certified the area dry when in fact it wasn't and in the end I got another dehumidifier to dry the property out properly.
I will never go with this company again and I would recommend you stay away. Totally unprofessional.
In the end I gave up accepted what they offered and am at least 4000 out of pocket. Great insurance!
5 years ago
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