Bad Start - Terrible Finish. Awful company. I Bought Pet insurance for my Border Collie in August 2018 via Topcashback. They declined the £50.50 Topcashback enticement with no explanation about three months after, which then made them more expensive than a competitive alternate quote (So that was a waste of time and money). I've just realised the Insurance lapsed on 1st of Sept, leaving my Dog uninsured for the last few weeks (My fault I guess for not noting it in my calendar at the time). However, I received no reminder, not even a "we are not prepared to insure..., please make alternative yada yada". Nor did I receive a renewal quote, nothing. The wording of the old Schedule was "From 1 Sept 2018 - Term: Annual". I stupidly thought that meant I'd either get re-quoted and then auto-renewed or something; Not just silently cut-off. Although my dog has never had an illness in her 9+ years and we've never claimed for anything ever, I think they've looked at her age and decided let it lapse, I suspect they don't like the risk of older dogs. Bad form from a supposedly reputable company. I have other business with them that I'll be shifting as a result of this.