Absolutely shocking experience with the emergency home cover. Water coming down my walls on Saturday morning to be told that the emergency home service couldn't come out till Tuesday. Then Tuesday came I stayed in all day even had the day off work and they rang me at 13 38 to say they would be with me in about 1 hour 10 minutes. At 4 30 I decided to ring to see where they were and they told me they would ring between 5 and 6. 6 30 came and they rang me to say its too dark now to come so they never showed up. I thought a emergency home cover was 24/7 365 days a year because that's what it says on the website. I'm so disappointed with this service and I would recommend people to avoid this service.