The main issue I have is the phone loop you get caught up in when calling, automated sellection after sellection. often more than once. In the end (after 16 mins) the only way to get to speak to a person was to speak my datails incorrectly several tmes until it transfered me to a receptionist. ALL THIS TIME IT IS A CHARGED NUMBER (NOT A FREE PHONE NUMBER). They then took me to a set of security questions , then sent me off to another team and more security questions. A after 28 minutes I got an answer to my question. ALL ON A CHARGED NUMBER.
5 years ago
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