I have had pet insurance with this company for many years and it used to be good.It is absolutely dreadful now. I have three claims outstanding, first one going back to the 6th December. I have registered a complaint but still nothing has been resolved.There is a phone number for complaints and your call will be answered quicker, it's 03700600089.Also if you complain about the length of time hanging on they will send you a compensation cheque. My premium is 91+pounds a month, you would expect a bit of service for this! Will be reporting them to the insurance ombudsmen very shortly.