We have been with L&G for over 6 years, and each year the Home and Contents insurance policy premium went up by quite a lot, but every time I rang them up, they agreed to bring it down a little, so we stayed with them. However this year, I think taking advantage of the Covid crisis, they have been extremely hard to get hold of (spoke to 5 reps in total, overall waiting time of 2.5 hours), and when I eventually did, got told they couldn't negotiate at all on the renewal price (which this year went up by a whopping 20% - ridiculous). I have since gone with a quote from elsewhere, but when I go on their 'Smart Service' which each advisor told me was very straightforward and easy to use, it refuses to let me in to cancel. S case of Computer says no. So frustrating. Will be glad to see the back of them frankly.