Extremely disappointed. My mum who is a pensioner had a severe leak in her house in April. 4 months on she is still no closer to having the repair work completed. She is living without a working kitchen in a damp house which is basically a building site. The builders left sacks of rubble out side the front of the property for over a month, a storm caused them to blow over near the front door causing her to fall and break a finger. She has had numerous phone calls with no success and no estimate to when the work will be completed. I am shocked that anyone can treat a pensioner this way, let alone an insurance company. Completely disgraceful.