Two months of trying to gain internet access to a charity account. Another 32 mins wait time today only to be, again, asked to confirm two recent transactions - on the account they won't give me access to. Can you see the problem? Lloyds can't. They must be haemorrhaging customers. It would have been quicker to transfer the account to another Bank - and it may still come to that. Diabolical customer service.
4 years ago
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