“When is a bank not a bank ?
When it refuses your money and tells you to take it to a post office !
Oh and by the way read the 20 page policy etc for it to tell you to read the tiny print on WHY you cannot bank money ? ( This was advice given by online staff !!
Some of Lloyd’s staff need to be aware of these ludicrous statements and actually “ defend” Lloyd’s to the point of arguing .... I give up”
“I'm 80 years old and have suffered several difficulties in trying to open an account and since finally managing to get one. I have written to the CEO Mr Charlie Nunn, many times but his office have ignored all my correspondence. I simply get automated texts saying someone will be in touch, but they never do.
I can't help thinking they are ageist? My daughter had her complaint dealt with promptly and efficiently.”
“'Excellent, but at poor customer service'
Like most people, i fell victim to multi-layered crypto scam operation using my debit
visa card. The money was being circulated to the scam company via a crypto exchange, but still using Lloyds services.
When i made a chargeback to the disputes team using the evidence i had, i was spoken to very aggressively and was told: 'NO, no you have to bugger off and go to the crypto exchange'. I was shocked i had been spoken to like this.
After the above, i made an official complaint and was dealt with my by the complaints manager of Lloyds Bank. Would you believe that she told me the following:
'Yes, i think this is a scam but this is a lot of money you lost; We (the group) do not have this kind of money'! ... i was shocked at their service response despite having evidence presented to them in a very professional manner.
ME: I then responded saying: 'how can you say you have no money to refund the customer'?
ME: After this, i was was very furious then told them 'what if the ombudman service tell you to refund me the scammed money i lost?'
Lloyds complaints: 'Well, if they say then, yes, we will reimburse you the money'!
This was the unprofessional service I had received from the complaints department despite having a Crime reference number by 'UK Action Fraud' and evidence presented to them of the scam company.
6 months after the above telephone conversation i had with them, Lloyds bank got fined a record £90.5 million for misleading insurance customers....it bloody serves them right to tell me that 'we do not have this kind of money'!
Its been two years this month that ive been suffering, so my only hope now is the ombudmans service and that they get it right!
So, yes, 'Excellent, but at poor customer service'.”
“Unable to access money as outside the country and have changed phone number. Then an hour and forty minutes on the phone to update details. Finally, when trying to buy goods online get a message saying it can take up to 48 hours to process.
It is now 72 hours and still unable to access my account.”
“Everything you need to close your bank completely. You staff are unprofessional you hold me on line for hours then transferred me to different departments only to be told you can solve the problem I have to go to your branch to transfer my money from your bank to my own Barclay account bank. You are a joke and your staff have no idea what they are doing for customers!!! The questions where I got the money from why I want to transfer money to my own Barclay account soo annoying. Why I trying to steal my own money??”
“waste of time, cant contact anyone, not going into detail - not here to solve their problems, looks like they could be going bust - will not be missed”
“There is some one chasing me a little girl claiming to be my daughter while she is not my birth child. My birth child have very little right of the possession while exegerating people are after the possession when they have no rights at all.. no matter how little or more your customer have in your bank, its a shame to find out that even one of the loyalest bank is corrupt. Such a shame you allow to steal my food bill. Hope you are able to rebuild trust with your customer. LW”
“"I have had to request a letter from them 3 times to be able to claim my excess back and I still haven\u2019t received the correct letter and this has been going on for 4 months"”
“Went to branch in islington,after leaving i assumed customer service had been outlawed in the uk. Take your translation app on your phone cause you cant understand any of the rubbish the woman was speaking behind her mask behind the glass shield on her desk. Go elsewhere if you can”
“i am a disabled person, I had to make 4 trips totalling 4 & half hours of my time with staff that do not listen, staff who do not know what they are doing. They didn’t update the new address on their system, the old address was 12 years old! My recent statement had the new address. So much trouble for a simple task of getting online activation code to be able to log online to make a payment transfer. The codes never arrived after 3 attempts. Finally the manager said she’ll deal with it & set it up and said to speak to her directly if anymore issues. The next issue was it wouldn’t allow me to pay someone else because it’s a saver. They knew I wanted to transfer money but they continue to say they didn’t know it was a saving account where u can’t pay someone else from it and that I wanted to pay someone. Isnt it their job to know what kind of account I had and to know that I can’t get a code to begin with. I went straight to manager as per her request and she pass me over to someone else. I’ve never had to go through this with my other bank. Lloyds by far is the worse bank with untrained staff. They are polite enough but they have wasted my time.”
“Ive ask for refund as amazon took money forsometgung i didnt order my chold is onlife supprt been hit by car and there was no syphathy and ive now been told that shes not going to make it threw the night on crytical watch since yesterday i have tried to get this sorted and when shes passes i qont be able to be there so eye for eye my credit wint be paid as ill be killing my self just because alliasked an wanted was to be there for her and now that guilt of bot being able will hit and my plan is now towalk to hospital then qmwhen she does pass im going moterqay bridge then chuxk my self off and this thanls to lloyds banking dont bother going with these because 4 times i rung up kept being cut off and they then had cheek to say that team isnt in today so now im limoing as im dsiable walkig 4 half mile to try get there before she passes i will never forgve my self for not being there nor will i forgive lloyds bank and this being said i know im being harsh but any parent would think say same no syphathy not morrles just morons !!!!!
So now there out of pocket because if im dead my child dead who going to repay the credit given exaclty cut tjere noses of dispoght there faces and i hope now that they see how shitty this is”
