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Lloyds Bank Reviews

2.6 Rating 1,063 Reviews

41 %

of reviewers recommend Lloyds Bank

Company Reviews

2.6

Based on 1,063 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was on the phone for 73 minutes, spoke to two advisors, both of whom in turn spoke to other colleagues in endeavour to sort out a minor problem. Both of the female advisors were polite. My problem was that I was unable to move money from my account to another account of mine in a different bank. It appeared there was a 'marker' on my account with out any reason in my notes. My serious concern is that when I was passed onto another department I joined the telephone queue again and had to wait to be connected and had to go through security and my story again. There is no joined up system. Secondly why can the problem not be sorted internally without me hanging on for almost an hour and a quarter with a call back when the problem is sorted. A final point for all UK banks. If you are experiencing a ' higher than normal' number of calls whenever I call, it is normal! So take action.”

Posted 1 year ago

“"Lloyds have closed their branch in Faversham, so I would have to travel nine miles to their nearest branch and incur parking charges or public transport costs so to do. Faversham is a market town without any high street bank branches, it has a catchment area of 38,000 and growing fast with over 5,000 new homes planned. How would I want to deal with an organisation that turns its back on our lovely market town? As for their insurance, they have no business being in that service industry, for them just another opportunity to prey on and profit from their client list. Lloyds Bank was one of the finest in the land, no more, sad to say."”

(Car Insurance) - Posted 1 year ago

“"One of the more expensive providers. And watch out for the additional costs if you have to change anything with your cover. I had a change of vehicle, did all the work for them and then got hit with a massive \"admin\" charge. Total rip off merchants. Won't be using them again."”

(Car Insurance) - Posted 1 year ago

“"rubbers insurance"”

(Car Insurance) - Posted 1 year ago

“Lady on customer service sent me a PIN number I did not require changed pin at atm but now won’t authorise adding funds to national lottery , the inconvenience I have experienced especially on holiday is shocking looking to change banks soon”

Posted 1 year ago

“When is a bank not a bank ? When it refuses your money and tells you to take it to a post office ! Oh and by the way read the 20 page policy etc for it to tell you to read the tiny print on WHY you cannot bank money ? ( This was advice given by online staff !! Some of Lloyd’s staff need to be aware of these ludicrous statements and actually “ defend” Lloyd’s to the point of arguing .... I give up”

Posted 1 year ago

“They look after your money at a price but don’t expect them to help when you really need it even if you’ve been a good careful customer. The advert is laughable”

Posted 2 years ago

“I always thought Dick Turpin was hung in York! Apparently he's alive and well still playing his trade for Lloyd's vehicle insurance Very poor service a very arrogant lady on the telephone when I questioned the price of my policy . I asked for proof of my so called Non fault accident she refused to send it to me Once bitten never again”

(Car Insurance) - Posted 2 years ago

“Well after fourty years with a lloyds bank account I decided it time to leave once they put that excessive monthly account charge of £17 onto my account hot a great deal with interest for only £5 a month with santander with a £130 free gift for changing bank sadly lloyds as lost the plot with there customers”

Posted 2 years ago

“Oh dear. I recently had to ring Lloyds from Australia in relation to my parents account on which I hold Power of Attorney. I was greeted with 'Hello'. When I asked who I was speaking to the reply was 'I've already told you once'. I mentioned that I was calling from Australia and didn't catch her name. She then very kindly gave it to me. Where on earth are these call centre staff being trained. The problem unfortunately wasn't resolved. I am hoping to call my parents local branch and hope to get better service and a resolution.”

Posted 3 years ago

“I have just spent +2 hours on the phone with Lloyds bank for the second time in a week. Once more I have been passed from person to person only to end up with a team who tell me they can't help. Internal communication systems appear to be chaotic. I am being sent to a branch that is rarely open as the staff regularly place themselves in 'self-isolation'.”

Posted 3 years ago

“Glitchy, keeps logging me out. It made 2 payments from my account while It logged out. Very poor MUST DO BETTER”

Posted 3 years ago

“I have been banking with Lloyds for many years and I have never had a problem. Today(29/05/20) I went in about 1120 -1130ish to deposit some cash. The woman in a suit greeted me and when I told her I was depositing she directed me towards the paying in machine. Now normally this wouldn't be an issue but last time the machine rejected a lot of new plastic notes because of creases or folding, so I told her this. I had my purse in my hand at the time and she looked at it and said 'I suggest you get a new purse'. What???? how personal was that? To make matters worse, while I was at the window dealing with the cashier, she came up and asked me who had given me the money!!!! Surely this is not only unprofessional but also a step over the mark? I have never had a negative experience with my local branch, (Oakham), in fact I would go as far to say they have been absolutely great with all my dealings with them. The staff have always been friendly and uber professional. Today, the 2 staff on let me down. I hope this was just a little glich as I would normally totally recommend Lloyds.”

Posted 3 years ago

“I am awaiting funds to be transferred from a Lloyds Cash ISA paying a paltry 0.1% interest into a Schroders account. This has been ongoing since 6th April some 27 working days. The rules are 15 days then compensation applies. However try getting anyone at Lloyds to listen. This is a very poor performance.”

Posted 3 years ago

“Home insurance extortionate”

Posted 3 years ago

“Lousy sales staff rude couldn’t careless attitude How Lloyds bank let this lot trade under their name is beyond me”

(Car Insurance) - Posted 4 years ago

“I will never use lloyds again”

(Car Insurance) - Posted 4 years ago

“Absolutely not happy with the branches opening and closing hours. It's impossible for people who work 9 to 5 to use the services in any of the bank's branches. I was late for work todey because of that. Who is going to take responsisbility for the time I won't get paid? This is ridiculous. So disapponted. At least there should be acces to the cash and deposit ATMs during the out of working hours as it was before.”

Posted 4 years ago

“Lloyds offered products or services to me that are not competitive. I’ve banked with them since 83. Currently they seem sales driven. My experience is before taking products or services seek independent advise make time and effort. My experience it’s worthwhile.”

Posted 4 years ago

“Very slow in answering your questions but quickly charge money to swap your insurance to another vehicle, won’t be using them when my insurance needs renewing!”

(Car Insurance) - Posted 5 years ago

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Lloyds Bank is rated 2.6 based on 1,063 reviews