Oh dear. I recently had to ring Lloyds from Australia in relation to my parents account on which I hold Power of Attorney. I was greeted with 'Hello'. When I asked who I was speaking to the reply was 'I've already told you once'. I mentioned that I was calling from Australia and didn't catch her name. She then very kindly gave it to me. Where on earth are these call centre staff being trained. The problem unfortunately wasn't resolved. I am hoping to call my parents local branch and hope to get better service and a resolution.
4 years ago
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