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Lloyds Bank Reviews

2.6 Rating 1,063 Reviews

41 %

of reviewers recommend Lloyds Bank

Company Reviews

2.6

Based on 1,063 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Quick and easy to set up , best price I could find for the cover I got"”

(Car Insurance) - Posted 1 year ago

“"Ok. As car insurers, not so good as a bank"”

(Car Insurance) - Posted 1 year ago

“"Customer service is extremely difficult to get through to,over the phone and if you do,they appear incompetent to deal with your request."”

(Car Insurance) - Posted 1 year ago

“"I found that the customer service after purchasing the car insurance very un helpful "”

(Car Insurance) - Posted 1 year ago

“"Most expensive car insurance and will rip off the customer completely."”

(Car Insurance) - Posted 2 years ago

“I find the banking services good but Lloyd's management of their MBNA credit card services appalling. If you fear that you are a victim of fraud, hope it is not MBNA as you just cannot get through to anyone to speak about it.”

Posted 2 years ago

“Don't think any high street banks are very good know”

(Car Insurance) - Posted 2 years ago

“Changing vehicle details an absolutely rip off. Simple change not only insurance recalculation on day to day basis plus administration fee excessive.”

(Car Insurance) - Posted 2 years ago

“A bit strict on the no claim. The only claim was no cost no blame”

(Car Insurance) - Posted 2 years ago

“dont bother”

(Car Insurance) - Posted 2 years ago

“In the long run they're fine, I've not heard much from them and not had to make a claim so can't comment in that department.”

(Car Insurance) - Posted 2 years ago

“Hi why did Lloyds bank give me a £900 overdraft when I'm on benefits?”

(Car Insurance) - Posted 2 years ago

“no”

(Car Insurance) - Posted 2 years ago

“Like all insurance companys they apply the policy put an increase every year even when you have not claimed The ade all the same”

(Car Insurance) - Posted 3 years ago

“Not happy with how much they put the policy up after a year and if you choose not to renew the policy they charge 20 pound. They expected me to renew a policy that was dearest its ever been for me in 25 years driving 25 years”

(Car Insurance) - Posted 3 years ago

“Most of time their internet banking works OK. I've been using it for the last 18 years. However, the last 2 months when trying to log in you have to get a text msg or phone call giving a four digit ADDITIONAL code to the ones you already use to log in! This is NOT technology serving me. I am now serving it. I don't have a mobile, but the system keeps defaulting to SMS msg selection. I had this altered by Lloyds after phoning them, but it has reverted to SMS msg. I now have to go through 2 more screens to get an automated phone call on my landline giving the 4-digit code. Then, when trying to input the four digits you get the usual French farce of the automaton saying "I'm sorry, but the code has not been recognised", even when it is entered correctly. You then have to get ANOTHER 4 digit code and that eventually works. This is not service. This is big finance reducing the population by heart attacks brought on by infuriation!”

Posted 3 years ago

“On line banking works well!”

Posted 3 years ago

“Expensive and not flexable”

(Car Insurance) - Posted 3 years ago

“I’m currently locked down for 10 weeks I expect this to carry on cause of age and illness,I am assuming a rebate of some sort as in 10 weeks I’ve travelled very little ?”

(Car Insurance) - Posted 3 years ago

“A mixed review really, I have unfortunately been a victim of fraud twice since opening my Lloyd's account, which of course is no fault of the bank. However they have been brilliant on both occasions, patient, understanding and very helpful. The issue was sorted quickly and efficiently both times. Now onto my grumble, I have had my account a little over 2 years, and when I first joined I wanted to be a member of club Lloyd's so as to get the perks (free cinema tickets, mobile phone insurance etc) which costs £3 a month, or nothing if you pay in over a certain amount each month. I have recently had a baby, so of course I'm on maternity leave and not earning as much as I would usually, and because of this they have decided to change my account to a big standard one. Even though I had either paid the £3 or paid in enough each month so as I didnt have to. To me loyalty isn't one of their priorities. Staff I have spoken to in branch or over the phone have always been more than helpful though.”

Posted 3 years ago

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Lloyds Bank is rated 2.6 based on 1,063 reviews