Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.62

2.6 Rating 1,065 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

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2.6

Based on 1,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to purchase thank you”

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Posted 4 years ago

“Had empathy and sympathy for my situation”

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(Car Insurance) - Posted 4 years ago

“The staff were rude and unhelpful today. As a visitor to Bath it was disappointing to be told by 2 members of staff they were too busy to serve me and I would have to wait, even though they were at the cashier desk and didn't have a customer. Where is customer service, I help to pay their wages, they should have more respect for their customers.”

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Posted 5 years ago

“The whole claim was a night mare and they took a month to get the car repaired which did not need a lot doing, the repair company was not very good would not recemend them”

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(Car Insurance) - Posted 5 years ago

“very poor treatment from this company , would not recommend them or use them again”

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(Car Insurance) - Posted 5 years ago

“rip off having online ability to change details on car insurance as other insurers this is free if customers do it themselves but Lloyds charge £25 regardless, so not a good service at all. Also don't listen to what customer is telling them to do.”

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(Car Insurance) - Posted 5 years ago

“Put my son on the policy for 2 weeks so he could go on holiday as his car had broken Down was charged 25. 00 admin fee fine about that told just to ring up when I wanted to take him back off which I did only to be charged another 25.00 admin if I’d been told this we would never have done it would have been cheaper for him to hire a car just a total rip if Lloyd’s bank”

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(Car Insurance) - Posted 5 years ago

“o k”

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(Home Insurance) - Posted 5 years ago

“Did not realise the substantial extra charges which were added to make changes to policy details, had I known perhaps I would have thought twice before purchasing policy”

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(Car Insurance) - Posted 6 years ago

“Asked for. A. Bank. Statement. For three months. No sign. Of it. When. I told them. We. Would. Be. Change. Banks. Guess what turned up. Your. Right a. Bank. Statement”

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(Car Insurance) - Posted 6 years ago

“I was happy with originally the service. The issues began when I became unemployed and was charged 25 pounds for changing my employment status and a hike in premium. When I became employed again it was another charge and my premium stayed the same. Upon cancellation there was another 55 quid charge. Over 100 pounds in charges is disgusting. I got a newer car worth more than the old one insured elsewhere for half the price with this one. Avoid at all costs!”

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(Car Insurance) - Posted 6 years ago

“as a lloyds bank customer i was surprised it came up as cheaper than my previous provider of car insurance,”

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(Car Insurance) - Posted 6 years ago

“Just received a renewal quote from Lloyds bank and it has jumped up £30 to £73.07 a month not happy with that a will be looking at other insurance quotes”

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(Car Insurance) - Posted 7 years ago

“Will not be renewing through Lloyds”

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(Car Insurance) - Posted 7 years ago

“Before I purchased I rang to ask about business insurance I was told that I did not need it but my employers insisted when I rang them back they told I would have to pay another 40 pounds. Other insurance companies did not chare fir business use”

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(Car Insurance) - Posted 7 years ago

“Easy to access website, competitive quotes but cannot cope with multiple drivers in terms of NCD. Stayed with original insurer. Disappointed.”

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Posted 7 years ago

“Bought through Lloyds bank but passed through to underwriter (AVIVA) at every request/complaint - appalling experience with AVIVA, inadequate and erroneous communication, took two months to resolve the claim, and only I fortuitously caught the underwriters garage in a mis-communication with Mercedes Benz that initially led them to decline the claim. No support from Lloyds.”

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(Car Insurance) - Posted 7 years ago

“When 1st agreed to this policy it was £42 a month as though I had 3 yr no claims but was on a mobility car and could not get proof of no claims so it doubled in payments”

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(Car Insurance) - Posted 8 years ago

“It was done in a rush whilst buying a new car Not really what I wanted cost £25 per change of details even though I have banked with Lloyds for 35 years awful ! I will not be renewing !”

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(Car Insurance) - Posted 8 years ago

“Searched through a website for cheaper car insurance as i was already with Lloyds and through a different site it came up mega cheaper than i had been quoted in my renewal so i went ahead and purchased it. But when i called and explained that i had found the same insurance cheaper was told i shouldn't be able to purchase it but as it went through they said that i could have it. Couple weeks later got a letter telling me that i will not be able to use Lloyds insurance again. Way to go”

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(Car Insurance) - Posted 8 years ago

Lloyds Bank is rated 2.6 based on 1,065 reviews