I recently got myself scammed, no fault of Lloyds, feeling distressed and at my wits end at a busy time I finally got through to the fraud dept. I was treated with total respect and eventually had my problem solved, I am truly grateful and appreciate the way my problem was handled by a lovely young man,Richard is his name though he didn't ask for recognition. My account being blocked I had to call again for help to get it unblocked and again I had patience and respect from the lovely Welsh man whose name I cant recall. I can't thank you enough for a caring respectful and understanding service