I have business, personal. credit card, Insurance and mortgage with Lloyds Bank. However, every time I have reason to contact with them, I feel that they simply don't care. I had occasion to set up a new business account recently, was sent to a branch only to be told I needed to apply online or on the phone (total waste of my time). I started to do the online application but had some questions, I phoned, the person I spoke with lacked knowledge and was dismissive. I subsequently set up an account with a different provider simply and easily. I may consider moving all my business elsewhere as am totally fed up with sub-standard service and speaking with staff who don't care.