Refund - spoke to a ‘Charlie’ for 50mins and he tried to raise a dispute. He then told me it’s not going through. I made a payment to a small business and did not receive the goods. I initially raised the claim on the 20th May and didn’t hear anything back. I called today and they said they couldn’t do anything to help. I told them I’m switching bank and the person from security said ‘ok’ without even looking at my files or asking about the situation. 1hour wasted on the phone. Ridiculous excuse for a bank, a bank were supposed to trust with our money. AVOID!!!!