Evie
I received a message from Lloyds about fraudulent activity. I called them a couple of times, and after waiting for over 20 minutes each time, I called again and chose the option of a call back. They called me back within an hour and put me through the fraud department where after waiting for 40 minutes, no-one responded. Horrible customer service. It's surprising how declined like this. I used to be very happy with them as they used to respond to phone calls in no time.
1 year ago
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Lloyds Bank has a 2.6 average rating from 1,086 reviews

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Alice, Customer Support

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