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Fraud dept exposed me to potentially having my account stolen themselves. I tried to transfer from my own account into another account in my name. It was held by their fraud dept and had to phone a number. I spoke to 2 people on phone each time going through their security questions, but they could not release the payment. Over an hour later I was told to go into a branch to get it released. At a branch I spoke to 2 further people who had to phone their dept themselves and was passed the phone onto me to go through their security again. While on phone I was passed to another person and went through the same security again. They still could not get the payment released. Since the payment did not go through, I was told to put the payment through again. All this time I was in an open planned branch being asked personal and sensitive questions where anyone coming and going can hear, more than once. I always used online banking at home and never on a device that leaves my house. In branch they wanted me to log onto my other account on mobile to prove that the other account was mine. Which means registering a portable device for my other account so if I lose my mobile it would be easier for someone else to access my bank account. Obvious no one knows what they’re doing since I was kept being passed from one person to another. I didn’t get to do what I set out to achieve and I’m out of pocket having to pay for parking for several hours.
1 year ago
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Lloyds Bank has a 2.6 average rating from 1,078 reviews

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Alice, Customer Support

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