My son has had special needs all his life, autism and learning disabilities
He lost his bank card Lloyds bank debit card earlier this week and the bank sent him the new style debit card with all the details on the back
My son does not take changes very easily and this has upset him greatly
I contacted the bank on my sons behalf and they did not want to know about this and was not bothered about the problems my son has.
I tried to explain it to the bank and all they said was the bank has taken the decision for security reasons and there is nothing that can be done I tried to explain that
The old style card had your 3 digit security pin number on the back of the card which stopped fraudsters taking a photo of your card when you are at checkouts paying for goods ect ect customer service was not very good and helpful
Very security conscious Lloyd's
NOT
as a result my son has now cancelled his account
Thanks lloyds for nothing
1 year ago
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