I was shoulder surfed by a fraudster who obtained my card and pin. Lloyds bank suspected fraudulent activity yet still let the thief make 9 transactions from my account, The last two transactions in LLOYDS BANK, no checks made just handed over the balance in my account. Bank think they have done nothing wrong and blame me for "gross negligence". One would think with CCTV being available at all 9 locations, thief would be caught. Bank deem it a "criminal act" and a police matter, Police are too busy to look into it and review CCTV.
7 years ago
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