The cheque imaging app/system is not fit for purpose, today I have been told by the business support call centre that because we have a different trading name to our limited company (both are on our bank account and have been since 2008) the system will not accept cheques issued in our trading name although their IDMs, deposit points and counter services will. The whole thing is a scam to play lip service to the instruction to speed up clearance of cheques. Bad service Lloyds, put it right or lose customers
6 years ago
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