I tried to transfer up to 2k to my other bank account and they retained my money for security reasons. I called them 2 times and they treated me like a criminal not trusting my word or identity prove so I had to go to the closest branch and ask in person what is going on with my money. I spent 20 minutes speaking again by phone with the same guys, I had to show my full statement on my other bank showing how much money I have, etc because they didn't still trust it was me genuinely making that transfer of money! I had to spoke again with a hysterical and paranoid person over the phone who was treating me like a criminal just because I wanted to transfer MY money to another bank. This bank is ridiculous! I understand they have security rules but this was too much.