Unfortunately, I have lost my phone Samsung Galaxy s10 plus prism green mobile phone two weeks ago. I have called Lloyd bank phone insurance department to let them know I have lost my phone. They have asked me to provide all the paper works ie proof of purchase which is I did, network provider again I did, phone IMEI number and usage too. Plus my access £100 after all, now they have offered me Samsung Galaxy s10 plus Black. I said please find me same one not the black one. They are not willing to help me out. Their answers was we don't have green one. But how come insurance company will able to provide any customers needs (HELP) right? But I am not asking more. That's why we pay for the insurance. I am still waiting for my replacement galaxy s10 plus Prism Green mobile phone from Lloyds Bank insurance. Disgusting I am really disappointed after I have been with the bank since 1996. I think this is time me to change bank.