NO EMPATHY
NO COMPASSION
POOR CUSTOMER SERVICES
They blocked my mother from her on line account after attempting to pay a invoice on line.
She phoned bank and went through security questions she then requested that I spoke on her behalf, was then left on hold for an hour during which time my mother went on a medical appointment I was then told that my mother needed to answer additional questions and that I could not answer these on her behalf as a result my mother has been left with no access to her account and is unable to even buy herself a cup of tea.
4 years ago
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