After approx. 20 years home insurance cover -paying out over £10k in premiums for 2 or 3 minor claims I receive a brief letter saying they would not be renewing my policy with no explanation. I phoned and got no further info other than being told it was the underwriters decision to drop a number of properties and it was not personally related to my home. I used to think they were a good,trustworthy company but something has dramatically changed. They want to fob me off to an American corporate firm Gallaghers -I presume so they don't have to quote an excessively high rise in premium given the large climate related payouts. Perhaps understandable but a disaster for customer relations and the reputation of a formerly fine company.