Why bother? Dreadful treatment. After recent horrendous storm, they refused to pay for roof repairs. We were offered a pittance over the phone. We couldn't accept as we couldn't see how bad the damage was . They sent someone to take photos with a camera on a stick. First comment was that we had moss and this was the major cause of the damage, not the storm. Unfortunately we have just renewed insurance which is extremely worrying as we are nervous of any further issues arising that may require a claim.
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