Boiler has broken, no hot water or heating and theres the smell of gass. Theres a child in the home and I have "emergancy cover". After being passed around on the phone with no help in the late hours of last night, I was told to ring back this morning. Rang back this morning to the same problem. Aweful customer service and the emergancy cover that I pay is clearly useless with this company. I will not use them again.