Chris Randall
I have 3 policies in total with this company. 2 for my own cars and 1 for my wifes car (which is registered in my name, remember that bit) My son is going travelling and is leaving his car with me as he is not sure how long he is going to be away I wanted to insure the car in my name to keep everything legal and enabling me to regularly run the car so it is not sat still for the time he is away. I did think this would be a simple request but the service I received was border line incompetent and I will not be renewing with this company. The adviser on the phone asked me several questions repeatedly and just didn't seem to understand what I wanted, the impression she gave was that she did not want the business which I found crazy in the current economic climate and just wanted to get me off the phone! She put me on hold for several minutes and came back to me to advise I could not insure the car as I was not the registered keeper? I queried this as my wife's car is registered to me but she has an insurance policy with LV in her name. I was told I couldn't do it and I would have to transfer the car in to my name for insurance on the vehicle! So when my son returns I would have to transfer it back into his name which would register and extra 2 keepers on the vehicle! Absolutely shocking service and would not recommend to anyone, this was not what I was expecting having 3 policies with this company. I strongly advise you use another insurer.
2 years ago
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LV= has a 3.37 average rating from 218 reviews

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